What we engrave

Ariuna Silver offers laser engraving as a personalisation service exclusively on jewellery purchased from Ariuna Silver, whether bought through our online store or at our kiosk at Willows Shopping Centre, Thuringowa Central.

We do not engrave items purchased elsewhere or customer-supplied pieces. Every metal, finish, and plating responds differently to laser engraving, and because we cannot guarantee results on jewellery we have not sourced ourselves, we are unable to accept the risk of damaging an item that may be irreplaceable.

Engraving options

Engraving is available on selected pieces in our range that have a suitable flat or bar surface. Options include:

• Names, initials, and words
• Dates (e.g. 25.07.2026)
• Short phrases, subject to available space
• Selected symbols (e.g. hearts, stars), subject to design suitability

Character limits depend on the size of the engravable surface of the specific item. Our team will confirm what fits before engraving begins.

Accuracy of engraving details

Customers are responsible for supplying the exact spelling, dates, capitalisation, and punctuation they would like engraved. Please double-check your details before confirming your order.

• Online orders: engraving details must be entered at checkout exactly as they should appear.
• In person: you will be asked to confirm the engraving details in writing before we proceed.

Ariuna Silver is not responsible for errors in details supplied by the customer. If we make an engraving error on our side, we will replace the item and re-engrave it at no cost to you.

How long does engraving take?

In store: most engravings are done while you wait, usually within 15–20 minutes, depending on how busy we are.

Online orders: engraved items are engraved the same day, so there is no extra delay to your dispatch time.

During peak periods (e.g. Christmas, Valentine's Day, Mother's Day), turnaround times may occasionally be longer. We will let you know if there is a delay.

Returns, exchanges, and refunds

Engraved and personalised items cannot be returned or exchanged for change of mind, as they are made to your specifications.

This does not affect your rights under Australian Consumer Law. If an engraved item is faulty, damaged on arrival, or not as described, we will offer a repair, replacement, or refund as required by law.

Right to decline

We reserve the right to decline any engraving request, including text or symbols that are offensive, infringe intellectual property (such as brand logos), or are unsuitable for the item's engravable surface.

Questions

If you are unsure whether a piece can be engraved, or whether your text will fit, contact us at sales@ariuna.com.au or visit us at Willows Shopping Centre and we will be happy to help.