Refund policy

🔄 Returns & Exchanges

At Ariuna Silver, we want you to love your jewellery. If you change your mind, you have 30 days from delivery to return it.

✅ How to Return or Exchange

Online: log in to your customer account, find your order and select Request a Return. We reply within 1–2 business days. You can also email sales@ariuna.com.au.

In person: bring the item and your order number to our kiosk at Willows Shopping Centre (Kiosk K12, 13 Hervey Range Road, Thuringowa Central QLD 4817) during trading hours.

For step-by-step instructions and FAQs, visit our Returns page.

✅ Change-of-Mind Returns

Return within 30 days of delivery (or pickup) for a refund, exchange or store credit.

Items must be unworn, in original condition, with tags and packaging.

Change-of-mind returns do not apply to:

Personalised or engraved pieces (made to order)
Earrings and body jewellery, for hygiene reasons
Items marked Final Sale or Final Clearance

These exclusions are for change of mind only. If any of these items is faulty, your rights under Australian Consumer Law still apply (see below).

✅ Your Options

Refund to your original payment method (card, Apple Pay, PayPal or Afterpay).
Exchange for a different style, size or product of equal or lesser value.
Store credit bonus: choose store credit and receive 110% of the item value.

Refunds are processed within 3 business days of us receiving and checking your return. Your bank or payment provider may take a few more days to show it.

🚚 Return Postage

Change of mind: return postage is paid by you. We recommend a tracked service.

Faulty, damaged or not as described: we cover return postage.

Please email us before posting so we can confirm the return address.

⚖️ Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged or not as described, you are entitled to a repair, replacement or refund, whatever the item and however you paid. For a major failure, you can choose a replacement or refund. Nothing in this policy limits those rights.

This policy applies to orders delivered within Australia.