Refund policy

🔄 Return & Exchange Policy

At Ariuna Silver, we want you to love your jewellery. If you're not completely satisfied with your purchase, we're here to help.

✅ How to Request a Return

You can submit a return request directly through your customer account — no need to contact us first. Simply log in, find your order, and select Request a Return. Once submitted, our team will review and respond within 1–2 business days. Alternatively, you can email us at sales@ariuna.com.au.

For step-by-step instructions and FAQs, visit our Returns page.

✅ Return Eligibility

You may return your item for a full refund within 30 days of delivery.
Items must be returned in their original condition with all tags attached

The following items are not eligible for return or refund:

Personalised and engraved pieces — custom-made items are final sale
Earrings and pierced jewellery — for hygiene reasons
Final Sale and Final Clearance discounted items

✅ Return Option

We offer the following return options for eligible items:

Refund to original payment method — Returned within the eligible return window.
Exchange for another item — Swap for a different style, size, or product of equal or lesser value.
Store Credit Bonus — Choose store credit and receive 110% of the item value to spend in our store.

💳 Payment Method Return Policy

Afterpay Orders:
Returns accepted by post. Please email us at sales@ariuna.com.au to confirm the return address.
Apple Pay & PayPal Orders:
We offer store credit or a product exchange for change-of-mind returns.
Unfortunately, refunds are not available for these payment methods.

🚚 Return Shipping

If you’re returning an item due to change of mind, return postage is your responsibility.
If the item is faulty or not as described, we will cover the cost of return postage.

⚖️ Australian Consumer Law

You have rights and remedies under the Australian Consumer Law (ACL).
If a product is faulty, damaged, or not as advertised, you're entitled to a repair, replacement, or refund at no extra cost.

Note: This change-of-mind policy applies to Australian customers only and may differ for international returns.