Returns at Ariuna Silver

We want you to love your jewellery. If something isn’t right, we make it easy to request a return directly through your customer account — no need to contact us first.

How to Submit a Return Request

1. Click the profile icon in the store’s menu, or go to our Refund Policy page, and then request a return.

2. Sign in to your account:

   • In the Email field, enter your email address, and then click Continue.
   • In your email account, open the email sent from our store and copy the six-digit verification code.
   • Go back to the online store and enter the six-digit verification code.

3. Click Request return for the order you want to return.

4. If your order has more than one item, select the items you want to return.

5. Select a return reason and add a note for our team.

6. Click Request return.

Once your return request is approved and return shipping is required, you will receive an email with shipping instructions and a return shipping label. After we receive the product, your refund will be processed.

Return Eligibility

Returns are accepted within 30 days of delivery, provided items are unworn, in original condition with all tags attached, and returned in original packaging.

The following items are not eligible for return:

• Personalised and engraved pieces
• Earrings and pierced jewellery (hygiene reasons)
• Final Sale and Final Clearance items

Frequently Asked Questions

How do I exchange for a different product?

Submit a return request through your customer account and select Exchange for another item as your reason. Add a note mentioning the product you’d like instead. Our team will be in touch within 1–2 business days. You can exchange for a different style, size, or product of equal or lesser value.

How do I exchange for a different size?

Submit a return request through your customer account, select Exchange for another item as your reason, and add a note specifying the size you need. Our team will review and respond within 1–2 business days. Items must be returned within 30 days of delivery in original, unworn condition.

How long does it take to receive a refund?

Once we receive your returned item, we’ll process your refund within 1–2 business days. Please allow an additional 5–10 business days for the funds to appear in your account, depending on your bank or payment provider. If you chose store credit, your 110% credit will be applied as soon as your return is processed. Please note that Apple Pay and PayPal change-of-mind returns are refunded as store credit or exchanged — not refunded to the original payment method.

How do I get a return label?

Once your return request is approved, you will receive an email with shipping instructions and a return label (where applicable).

• Change-of-mind returns — return postage is your responsibility. You will need to arrange and pay for your own shipping.
• Faulty or incorrect items — we will cover the cost of return postage and provide a prepaid return label via email.

If you haven’t received your label after approval, check your spam/junk folder first, then contact us.

What should I do if I can’t log into my account?

Try the following steps:

1. Check you’re using the email address associated with your order.
2. Check your spam/junk folder for the six-digit verification code email.
3. Request a new code — codes expire quickly. Go back to the login page and click Continue again.
4. Try a different browser or device.
5. Still can’t get in? Contact us at sales@ariuna.com.au we can assist with your return manually.

Questions?

Email us at sales@ariuna.com.au