FAQ's
Welcome to our FAQ, we are delighted to have you as our client. We've tackled the frequently asked questions.
Orders
Below are some of are common questions about orders
Can I Update Or Cancel My Order Once I Have Placed It?
See this link Return
Gift Voucher Terms & Conditions
The Ariuna Gift Voucher
- Gift Vouchers and e-vouchers redeemed at our website must be redeemed in the currency of the voucher purchased
- Gift Vouchers expire three year from date of purchase.
- The Ariuna Gift Voucher can be used as full or part payment for any purchase & does not have to be used in full at any one time.
- Gift Vouchers cannot be returned or exchanged for cash.
- If a product is returned to us that has been purchased using a Gift Voucher, the value will be refunded back onto that Gift Voucher, or a new Gift Voucher will be issued.
- Offer codes cannot be used to purchase gift vouchers.
For all enquiries, please contact our Customer Care team using the chat widget on the right hand side of this page.
Can I Gift Wrap My Order?
Of course! We are delighted to offer our beautiful signature gift packaging for $5.50. Your gift order will be packed in our standard packaging, placed in a recyclable signature Ariuna sealed bag and wrapped in tissue.
If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process.
Alternatively, you can select to receive a blank gift card to write your own message.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Delivery - What Options Are There?
See the link Shipping option & estimated delivery times
Products
Below are some common questions about our products
Does Silver Tarnish?
Yes, sterling silver jewellery can tarnish over time. Tarnishing is a natural process that occurs when silver reacts with elements in the environment, such as sulfur or oxygen. But Daily Wear can help maintain its always shiny appearance.
What Is Rhodium-Plated Jewelry?
Rhodium is a rare and precious element that can be more expensive than gold.
A layer of rhodium over silver that protects it from scratches and remains tarnish-free for a long time.
Does Gold Plated Sterling Silver Tarnish?
Our gold/rhodium-plated jewellery is of the finest quality, ensuring it lasts for many years and can be worn in the shower or in water.