ARIUNA JEWELLERY PRIVACY POLICY

 

Here is our obligation to your privacy.

This document is the privacy policy of Ariuna Jewellery (ABN 78 278 996 381) and its related Sole Trader (Ariunaa Fraser, we or us).
At Ariuna Jewellery, we are pledged to respecting the privacy of our customers, suppliers and employees in the performance of our business activities.
This policy describes how we will comply with the obligations contained in the Privacy Act 1988.

We may collect the following types of personal information:
(1)    name;
(2)    email
(3)    telephone number;
(4)    age or birth date;
(5)    mailing or street address;

We collect your personal information directly from you, it may be various ways, including:
(1)    access or use our website;
(2)    contact us for request;
(3)    subscribe to the Ariuna Group Page or mailing lists;
(4)    order products from us;
(5)    speak with us by telephone;
(6)    require a refund or exchange;
(7)    enter a promotion;
(8)    complete an application or purchase order;

If you do not provide us with the personal information described above, some or all of the following may happen:
(1)    we may not be able to provide the requested products or services to you, either to the same standard or at all;
(2)    we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
(3)    we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
(4)    we may not be able to provide you with some Ariuna Group benefits, such as event invitations, promotions and wish lists.

Sensitive information

Sensitive Information is information or opinion about such things as race, ethnicity, criminal records and health information and other meanings as set out in the Privacy Act. Sensitive information will be used by us only for the purpose for which it was obtained and with your consent or where required or authorised by law.

Using personal information

We collect personal information about you so that we can perform our business activities and functions and to provide quality customer service.

We collect, hold, use and disclose your personal information for the following purposes:
(1)    to complete sales transactions; 
(2)    to deal with queries or customer service issues. We may also keep information on your communications with our sales team.
(3)    to keep you up-to-date with products, services, events and promotions that we think would be of particular interest through a variety of channels;
(4)    to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third-parties;
(5)    for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Ariuna, its related bodies corporate, contractors or service providers;
(6)    for planning, product development or research purposes; 
(7)    to process and respond to any complaint made by you; and
(8)    to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our mailing list.

Disclosing personal information

We may also disclose your personal information to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

Our website

This privacy policy also applies to the use of our website.

When you access our website, we may send a “cookie” to your device. This enables us to recognise your device and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your device does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.

Data security

We strive to keep your personal information secure and will take reasonable precautions to protect this information from loss, misuse or alteration and from unauthorised access, modification or disclosure.

Complaints

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We will treat your complaint confidentially.

Contact

If you have any questions about this privacy policy or if you have any concerns or a complaint regarding the treatment of your personal information, you should contact us.

Tel:    +(61) 401 028 883
Email: sales@ariuna.com.au